Janine Lloyd-Jones, Faculty: On the ethical considerations of AI and ensuring it’s a tool for positive change

CRM Management

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12.08.2025

The benefits of AI are becoming increasingly clear as deployments ramp up, but fully considering the technology’s impact must remain a priority to build public trust. AI News caught up with Janine Lloyd-Jones, director of marketing and communication at Faculty, to discuss how the benefits of AI can be unlocked...

AI start-up CEO encourages fellow founders to make culture their secret ingredient

CRM Management

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06.08.2025

The co-founder of a fast-growing conversational AI start-up attributes its ongoing success to the commitment to building a diverse and trusting company culture almost as much as to the quality of the technology it is...

British intelligence agency GCHQ publishes ‘Ethics of AI’ report

CRM Management

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05.08.2025

The intelligence agency’s first-ever public report details how AI can be used “ethically” for cyber operations. GCHQ (Government Communications Headquarters) is tasked with providing signals intelligence and information assurance to the government and armed forces...

Zoom now wants to be known ‘as an AI-first collaboration platform’

CRM Management

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10.07.2025

COVID-19 has, in a sense, transformed Zoom from a business-only tool into a household name. Now, the $19 billion video-calling giant is looking to redefine itself, which means leaving behind much of what has made...

OpenAI counter-sues Elon Musk for attempts to ‘take down’ AI rival

CRM Management

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08.07.2025

OpenAI has launched a legal counteroffensive against one of its co-founders, Elon Musk, and his competing AI venture, xAI. In court documents filed yesterday, OpenAI accuses Musk of orchestrating a “relentless” and “malicious” campaign designed...

Cognizant: A “vicious cycle” is holding AI deployments back

CRM Management

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04.07.2025

A new study from Cognizant’s Center for the Future of Work has found that a “vicious cycle” is holding AI deployments back, with just 20 percent considered leaders that are powering ahead. Few businesses are...

Master Data Management Tools Streamlining Data for Business Success

CRM Management, Data Management

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03.06.2025

In today’s digital age, businesses need to efficiently manage large and complex sets of data. With a vast amount of data being generated daily, it has become crucial for companies to effectively organize and maintain...

2023 Guide to CRM Customer Relationship Strategies and Best Practices

CRM Management

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03.06.2025

As businesses expand and become more complex, the need for effective customer relationship management (CRM) has never been greater. In today's fast-paced world, companies must be able to manage their relationships with customers in real-time,...